We had previously used a larger company for heating and cooling. It was a cold afternoon, getting colder the next day, and our furnace stopped working. The company we had used in the past was not able to get anyone till later the next morning. Matthew was able to come out, fix the several problems that we had and get our house warm again. With a husband out of town and three children to take care of you can be sure that I was extremely happy with their service!